Return & Refund
RETURNS POLICY
Defective items
If the outer box or outer package comes with badly damaged when delivered, please refuse to accept it and ask for compensation from the courier company. If the doll is defective, please contact us within 3 days of delivery including the pictures or videos of the defective part. According to your problem, we will provide one of the solutions below:
- A full product replacement
- A door-to-door repair
- Free repair tools
- A partial refund
Incorrect items
If you find that the product you received is not the one you purchased, please email us with a picture of the doll that you received. We will check the picture against your order to confirm if it is incorrect. If the picture confirms it is the wrong item, we will send a replacement or a full refund at our own expense. You may also keep the incorrect item. In order to receive a free replacement, you must contact us within 3 days of delivery with proof of the incorrect item. After 3 days, we will not arrange a replacement or refund.
REFUND POLICY
- Due to the nature of this product, it is not possible for us to provide an exchange or return as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex doll industry.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- For orders that have not been expressly arranged after payment, if you apply to cancel the order and request a refund within 12 hours after payment, a full refund can be made within 5 days.
- For orders that have been paid for more than 12 hours, if you request to cancel the order and request a refund, a 20% handling fee will be deducted.
- For orders that customers reject the packages when delivering or on the way, the customers should pay for the shipping fee. The shipping fee will be deducted from the total payment amount, and the rest amount will be refunded to the customers.
Once your return is received and inspected, we will send you a notify email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your PayPal account, credit card, or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your Paypal account or bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].