Shipping Policy
We offer Worldwide sex doll free delivery with a discreet package. There will be no information indicating that it is a doll. 100% privacy protection. Mainly to North America, the UK, Europe, and Asia. However, due to import laws and regulations and certain restrictions, please understand if we are unable to ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Indonesia, Africa, Brazil, etc.
Shipping Time & Delivery
Please understand that shipping time is out of our control, some of the country’s local customs might also be taking a long time to release a shipment. We cannot absolutely guarantee the sex doll delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.
Customs Duties
For packages sent to North America, the UK, and EU countries, we usually include customs duties in the postage. So in most cases, you don’t need to pay customs duties. For packages sent to Mexico, Canada, or other European countries outside the EU, customers generally need to cooperate with customs clearance and pay taxes independently. Usually, we will try our best to help our customers reduce their customs duties.
Shipping & Delivery Time
For customized dolls, it normally takes 1-2 weeks from the date of order for your doll to be manufactured and shipped. For dolls in stock, it normally takes 6-10 days. There may be exceptions. Before shipping, we will take photos to confirm the completeness and correctness of the product with our customers. We will only ship the product after the customers confirm approval. A parcel tracking number will be provided within 1-2 business days of approval being received. Our goal is to ship all products as soon as possible so that you can enjoy your new doll. However, please note that even if your dolls are pre-configured, it will take some time to complete your order.
If you have any special request, for instance, you want her to be delivered on Saturdays or a particular time on weekdays, or you want to pick her up from the local post office instead. Please leave a note during checkout. Typically, our sex doll delivery partner will give you a call to notify you before they arrive at your doorstep.
Order Tracking
Your parcel will be shipped by DHL, FedEx, or UPS. We will send you a tracking number via email once we ship the doll. For this reason, please provide us with your correct contact information.
Check Before Accept Your Parcel
We suggest you inspect each item if your parcel arrives with any damage. Even if the carton looks good from the outside, it is recommended that you open each unit to inspect it. Take photos or videos as proof if needed. This should be done in front of the deliveryman, otherwise, it will be too late once the deliveryman leaves.
If you discover any damage in the future, you are solely responsible for filing a claim. In this case, you must immediately contact the freight terminal for further instructions, or call the shipping company’s customer service center for help.