FAQ

HOW DO I BUY A REALISTIC LOVE DOLL?

If you’re looking for a realistic sex doll, you’ve come to the right place. We offer a wide range of high-quality sex dolls to suit any desire, and each doll is fully customized so you can be sure that your adult doll is completely unique and fits your needs and desires perfectly.
Our excellent customer service team is always ready to answer any questions you may have and to ensure smooth and convenient service.

HOW LONG WILL IT TAKE TO GET MY SEX DOLL?

1.In Stock Dolls
In-stock dolls usually take 2-5 business days to arrive, except in unusual circumstances. This enables the dolls to be delivered to you quickly, providing you with a better shopping experience.
However, if the product is not available or unavailable at the local warehouse, shipping will be via sea freight, extending delivery time to approximately 30-35 working days.

SexDollTech also offers next day shipping in the United States (excluding Puerto Rico, Hawaii, and Alaska). For more information or specific inquiries, please contact us at [email protected].

2.Customized Dolls
For custom dolls, please allow 1-2 weeks for manufacturing and shipping from the date of order. The personalized nature of these dolls ensures meticulous craftsmanship before shipment.

Before shipping, we offer the option to take a photo of our customers to confirm the completeness and accuracy of order. Shipments will only be made after customer approval. Package tracking numbers will be provided within 1-2 business days after confirmation is received.Customized dolls typically take 30-35 business days to arrive.

3.Order Fulfillment Time Frame
While we aim to ship all products in a timely manner, it is important to note that due to strict quality control processes, even pre-configured dolls may take some time to complete your order.

4.Special Requests
If you have specific delivery preferences, such as Saturday delivery, preferred weekday time, or choosing to collect your doll from your local post office, please leave a message at checkout. Our delivery partners will usually contact you in advance to to inform you of an upcoming delivery.

WHAT KIND OF DISCOUNTS DOES THE COMPANY OFFER?

SexDollTech offers a standard 15% discount throughout the year,Clearance items are up to 50% off. For more details, please visit the Flash Sale page.

DO I GET FREE SHIPPING ON SEX DOLLS?

1. Worldwide Free & Discreet Delivery
We offer free and discreetly packaged worldwide shipping, focusing on North America, Europe and Asia. This ensures that customers worldwide can enjoy our realistic sex dolls.

2.Shipping Restrictions
Due to import laws, regulations and specific restrictions, we are unable to ship to certain destinations. These destinations include Islamic countries, Thailand, Malaysia, India, Indonesia, Africa and Brazil.

3.Additional Shipping to Specific Locations
For customers in regions such as Puerto Rico, Hawaii, Alaska, etc., we offer the option of delivery with an additional shipping cost of $500. This allows us to extend our delivery service to more locations beyond our standard coverage.

For further details on shipping options, costs, or inquiries about specific destinations, please feel free to contact us at [email protected]. Our dedicated customer service team is ready to assist with any questions or special requests you may have.

WILL THE PURCHASE PROCESS BE A HASSLE?

1.choose the model you like, you can visit our dolls section and select the type you like. Once you have confirmed which doll you like, please begin customizing and selecting your preferences.

2.After checkout, we will contact you via email to ensure that your order is accurate and that your doll has been customized exactly as you requested. Please make sure that the email information you provide is correct and available.

3.We will use a secure payment system to confirm your payment. If everything is correct, you will receive an email confirming your order and we will begin manufacturing your love doll.

4.Once manufacturing is complete, we will perform a quality check on your doll and confirm with you that the doll was manufactured to your specifications before sending the doll.

5.After sending you your doll, you will receive a confirmation email with shipping details and a tracking number.

You will receive the doll of your dreams and be ready to start playing together！

WHAT MATERIAL ARE YOUR SEX DOLLS MADE OF?

Our dolls are made of high-quality thermoplastic elastomer (TPE). We also offer medical silicone models as a customization option. Please read the doll descriptions for more information on specific models or contact us directly.
Our materials do not contain any harmful, toxic, or itchy materials or chemicals. TPE and silicone dolls are sterilized and made with ingredients similar to sex toys. If you have had a silicone allergy in the past, we do not recommend you use sex dolls.
All of our dolls are sculpted by experienced sculptors and are designed to provide realistic sexual pleasure. With the flexible articulated skeleton, you can use our dolls in any position. Their bodies simulate realistic vaginal, anal, and oral openings (only available for TPE and some silicone models with mouths).
Our TPE and silicone dolls are waterproof and easy to clean. You can wipe them down before and after use.

WHAT COMES WITH THE DOLL?

We ship a random erotic lingerie set for your dream sex doll, which may differ from the picture on the product page. In some cases, we may add some other surprises or repair tools (depending on availability).

WHY IS THE MAKEUP ON THE DOLL DIFFERENT FROM THE PHOTOS?
Even if it’s the same doll, the makeup you see in the photos may be different. You may also see subtle differences in the makeup in different photos due to visual errors caused by lighting and shooting angles. However, differences can also occur when we refine and fine-tune the doll’s makeup from time to time. In addition, each doll’s makeup is done by hand to make it truly unique. Differences may include but are not limited to eyebrows, eye shadow, eyelashes, hair, and lip gloss.

DOES THE MAKEUP COME OFF?

We use a special process to apply makeup that usually doesn’t rub off. You can think of it as a coating that fades and gets thinner as you rub and play with your doll. To protect the makeup, wipe the head and do not wash or rinse it.
If you don’t like her original makeup, you can remove it with makeup remover and replace it with your favorite style of makeup as needed.

HOW DO I CLEAN MY LIFESIZE LOVE DOLL?

When cleaning your sex doll, it is recommended that you use plain water and neutral antibacterial soap. Do not use chemicals or other cleaners made for other purposes.
First, wipe the doll with a – cloth dipped in warm water for – general cleaning.
After cleaning, the doll may become a little sticky, which you can counteract by applying baby powder or talcum powder to it after it is completely dry. This will also prevent the skin from eventually cracking. Please remember that DO NOT use a hair dryer to dry your sex doll!
For more details about cleansing, please click here.

WILL PEOPLE FIND OUT THAT I BOUGHT AN ADULT LOVE DOLL WHEN DELIVER?

We will firmly protect the privacy of buyers, all shipping is 100% discreet and private packaging, and no one will find and produce embarrassment.

WHY HAVE THE LOGISTICS IS NOT UPDATED FOR A FEW DAYS?

Please know that the logistics number will generally be updated 1-3 working days after delivery, when encountered over the weekend, may be updated or delayed, please do not worry.

HOW LONG DOES IT TAKE TO CUSTOMIZE A SEX DOLL?

Usually, if you only need some simple custom content, it will take about 3-7 days. If you need to customize the look of the doll according to the photo you provide, it will take about 15-18 days.
If you have any other questions, please feel free to contact us, we will respond ASAP and try our best to help you. Customer Service Email: [email protected]