SHIPPING POLICY

DISCREET PACKAGING

The Doll will be packed in a tight, study, moisture-proof carton, and there will be no information indicating that it is a doll. 100% privacy protection. Please note that customs agents may open your doll box for inspection and determine the import tax for overseas customers.

FREE SHIPPING 

We provide worldwide free and discreet delivery service, mainly to North America, Europe, and Asia. However, due to import laws and regulations and certain restrictions, we will not ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Indonesia, Africa, Brazil, or Mexico.

Note: If you can accept an additional shipping cost of $500, we can send our realistic sex dolls to Puerto Rico, Hawaii, Alaska, etc. Please contact us for more details.

CUSTOMS TAXES

For packages sent to North America, the UK, and EU countries, we usually include tax in the postage, so for most cases, you do not need to pay tax.

For parcels sent to Mexico, Canada, or other European countries outside the EU, customers generally need to cooperate with customs clearance and pay taxes independently. Usually, we will try our best to help our customers reduce their customs duties.

SHIPPING & DELIVERY TIME 

For customized dolls, it normally takes 1-2 weeks from the date of order for your doll to be manufactured and shipped.

Before shipping, we will confirm the relevant information about the doll with the buyer. We can provide two shipping options for you to choose from:

1. Standard sea/rail transportation to the United States takes approximately 30 working days, and to Europe, it’s around 45 working days.
2. Expedited air transportation to the United States has an average delivery time of 5-10 working days, while shipping to European countries typically takes 10-15 working days. Please note that you are responsible for the additional cost of air transportation.

For dolls in stock, it normally takes 2-5 business days. There may be exceptions.

Note: For local customers purchasing products from local warehouses, the average delivery time is 2-5 business days. However, if the product is not purchased from a local warehouse or if there is no local warehouse available, shipping will be done via sea freight, which takes approximately 30-35 business days for delivery.

Before shipping, we can take photos to confirm the completeness and correctness of the product if customers need it. We will only ship the product after the customers confirm approval. A parcel tracking number will be provided within 1-2 business days of approval being received.

Our goal is to ship all products as soon as possible so that you can enjoy your new doll. However, please note that even if your dolls are pre-configured, it will take some time to complete your order.

If you have any special request, for instance, you want her to be delivered on Saturdays or a time on weekdays, or you want to pick her up from the local post office instead. Please leave a note during checkout. Typically, our sex doll delivery partner will give you a call to notify you before they arrive at your doorstep.

Sexdolltech’s sex dolls have next-day delivery service in the USA (except Puerto Rico, Hawaii, and Alaska), For more details please connect us to [email protected]

ORDER TRACKING

Your parcel will be shipped by DHL, FedEx, or UPS. We will send you a tracking number via email once we ship the doll. For this reason, please provide us with your correct contact information.

PICK UP AVAILABLE

You can pick it up at a FedEx(UPS) location, but for the protection of both of us, you need to accept the following terms:

  1. Follow the Tracking Status:
    UPS or FedEx will send you an arrival notification automatically. You should pay attention to the shipment when it arrives at your local FedEx or UPS Station, then please contact FedEx/UPS station to arrange pick up.
  2. Leave a Note on the Cart Page:
    While you are on the checkout page, please leave a note on the order notes or email us. Fill in the address of your local pick-up FedEx/UPS Station when leaving a note or emailing us, please. We’ll process the rest.
  3. Pick up within 3 Days:
    We suggest that customers pick up their package at FedEx/UPS station within 3 days of arrival. If the package is returned because it was not picked up in time, you will need to pay the shipping and return shipping fees and a 20% handling fee. Hope you can understand, thank you.

CHECK AND ACCEPT YOUR PARCEL 

We suggest you inspect each item if your parcel arrives with any damage. Even if the carton looks good from the outside, it is recommended that you open each unit to inspect it. Take photos or videos as proof if needed. This should be done in front of the deliveryman because once the deliveryman leaves, it is too late.

If the bill of lading or driver does not allow you to open the parcel for inspection before signing, you must carefully inspect the carton and pay attention to any damage, regardless of size. If you see any holes or damage to the carton, you must put the damaged parcel aside unopened for the carrier’s inspector to inspect and ask the delivery person for the local phone number you can contact.

If you discover any damage in the future, you are solely responsible for filing a claim. In this case, you must immediately contact the freight terminal for further instructions or call the shipping company’s customer service center for help.

Case about Shipment Progress: