MAINTENANCE & REPAIR

MAINTENANCE & REPAIR

QUALITY CONTROL

 We have established a strict quality control system. Before shipping, we conduct a comprehensive inspection to check the quality of each doll and ensure that its packaging has good privacy protection and logistics. This ensures that your doll is unlikely to have any damage or defects.

DAMAGES & WARRANTY

Within 1 year of delivery of your product to your respective address, if the product is broken of damaged, you can contact us, and we will send repair tools for free with instructions, so that you can repair it by yourself. Alternatively, you can send your doll directly to our warehouse where we can provide a free repair service for small problems – you will only be required to pay the delivery fees.

If your doll is damaged in transit, you must notify us within 3 days of receiving the product. For more information see our returns policy and shipping policy.

We welcome any feedback that can help us work with our manufacturers to avoid these problems from happening again in the future.

WHAT IS NOT COVERED BY THE GUARANTEE?

Skin tone differences: Under normal circumstances, the skin tone on the computer screen will look slightly different from the skin tone you receive.

Loose eyelashes: The doll’s face comes with protective goggles (sponge) to protect her eyes during shipping. If eyelashes do fall off over time, they can be re-attached.

Makeup differences: We have worked hard to recreate the makeup as used by the photographer in the photo. However, a 100% match cannot be guaranteed. Each doll may differ slightly from the picture. In rare cases, you may not like it. If this is the case, you can remove the original makeup with makeup remover and replace it with your preferred makeup style as needed.

Finger and toenails: During transportation or after you receive the package, the nails may become loose. We only use a small amount of glue to ensure that the buyer can remove the nails if they choose, If the nails fall off, just reattach them with glue.

Heating and Groaning: Please ensure you use the heating and groaning option when you receive the doll. If you disconnect during use, we will not cover it. However, if you are willing to bear the cost of delivery, you can send it to our warehouse where we can repair it for free.

Improper heating: Damage caused by improper heating is not covered under warranty.

Please Note: To avoid being smudged or dyed, sex dolls should not dress dark clothes that is easy to fade.

HERE ARE SOME GUIDELINES FOR CARING OUR DOLLS.

  1. How to move my doll when it is brand new?
    Please remember that a sex doll is not a real person and it requires to be treated carefully. In a new doll, the joints might be a little bit stiff so be careful while attempting to move the doll’s limbs, after a few days the joints will loosen up. If you want to move arms and legs to position your doll in any posture, remember to move the limbs back to the original straight position when switching to a different position (e.g. bend arms up, move back to the original straight position and bend to the sides for another posture).
  2. How often should I clean my sex doll?
    ●Please clean your doll before its very first use to remove factory residue.
    ●Dolls should be cleaned monthly if they are not stored away from dust.
    ●We recommend cleaning dolls after every sexual use in the key areas.
  3. General maintenance (dependant on use).
    ●We recommend TPE dolls be oiled 3-4 times/year max. Do not over oil.
    ●Apply a very small amount of vaseline/petroleum jelly to high-stress areas e.g knees, inner groin, and openings when needed.
    ●Apply corn starch/flour to your doll before storing it for long periods.
    ●Do not use alcohol or silicone-based products eg found in lubricants, wipes, and perfumes.
  4. How to move and store my sex doll
    ●Avoid storing the doll in direct sunlight, this can cause damage and discoloration.
    ●Store the doll at room temperature, in a dry environment. Avoid bathrooms/ garages or other storage areas that can become damp or prone to mold.
    ●Do not leave the doll on artificial or stained materials including leather sofas or in dark clothing for long periods.
    ●Keep the doll away from open flames.
    ●Avoid leaving the doll in difficult positions for extended periods of time, the skin can become stretched and damaged and even split if not returned to a natural position
    after use. Natural is considered lying as though boxed.
    ●We recommend the following options; storing the doll lying flat in a sex doll storage box or the original packaging box, standing (with support eg a pillow behind their
    backside against the wall) is also ok for some dolls that are not too busty or lying in your bed if you have a memory foam mattress.
    ●When handling or moving your doll, be sure to follow general rules for moving heavy objects: Keep your back straight, bend with the knees and hips.
    ●We find the dolls are easiest to move when held vertical. We recommend wrapping both arms around the doll’s waist forming a “Bearhug’ position.
    ●Do not lift the doll using any of the limbs or head, always hold the body.
    ●DO NOT throw over your shoulder as you could put pressure on the “spine”.

How to comb the hair of a sex doll: When combing the hair, start from the ends and then carefully comb through the hair little by little, using your hands to hold the hair on the doll’s head. The process of combing the hair is the same for both silicone and regular hair dolls.

If you have any further questions, please do not hesitate to contact us using the contact form here. We will try our best to help you. Thank you.