RETURN & REFUND

REFUND POLICY

  1. For orders that have not been expressly arranged after payment, if you apply to cancel the order and request a refund within 6 hours after payment, a full refund can be made within 5 days.
  2. For orders that have been paid for more than 6 hours, if you request to cancel the order and request a refund, a 20% handling fee will be deducted.
  3. Due to the nature of our products, we do not accept returns of opened items.
  4. For orders that customers reject the packages when delivering or on the way, the customers should pay for the shipping fee and 20% handling fee. The shipping fee and 20% handling fee will be deducted from the total payment amount, and the rest amount will be refunded to the customers.
  5. If the doll you purchased is a custom model doll, we are sorry that we are unable to make refunds and returns.

Please note that any return reasons related to the doll being too cold or too heavy will not be accepted. Please understand the material characteristics of the doll before placing an order, and choose the right height and weight of the doll, thank you for your understanding.

 

PLEASE NOTE: For these situations, the customer will be required to pay the shipping and return shipping fees and a 20% handling fee. The shipping fee and return shipping fees and 20% handling fee will be deducted from the total payment amount, and the rest amount will be refunded to the customers.

  1. For orders where the customer refuses to accept the package after shipment or requests to cancel the order after shipment.
  2. For orders that are returned due to incorrect address provided by the customer or delivery failure due to other reasons.
  3. For orders that are returned to us after the customer requested pickup at a UPS/Fedex Express location but did not pick up the order within the specified time.

 

RETURNS POLICY

Defective items

If the outer box or outer package comes with badly damaged when delivered, please refuse to accept it and ask for compensation from the courier company.

If the doll is defective, please contact us within 3 days of delivery including the pictures or videos of the defective part. According to your problem, we will provide one of the solutions below:

1. A full product replacement

2. A door-to-door repair

3. Free repair tools

4. A partial refund

 

30 Days Return & Exchange Service

SexDollTech Supports return and exchange service within 30 days after you place the order if you can meet the following conditions:

1. No wrong dolls or misdelivery.
2. No damage to the package.
3. The doll is intact and has not been opened.

PLEASE NOTE:If the doll is not shipped wrong or broken and the package has not been opened, we support returns within 30 days, but customers need to pay a 20% handling fee + shipping and return shipping costs.
We will refuse to refund if the product is broken on the way due to poor packing during the return transportation, thank you for your understanding.

 

Incorrect items

If you find that the product you received is not the one you purchased, please email us with a picture of the doll that you received. We will check the picture against your order to confirm if it is incorrect. If the picture confirms it is the wrong item, we will send a replacement or a full refund at our own expense.

You may also keep the incorrect item. To receive a free replacement, you must contact us within 3 days of delivery with proof of the incorrect item. After 3 days, we will not arrange a replacement or refund.

 

Customization Order

Please kindly note that, for all customization orders, we will not accept cancellations or refunds once production has begun.

Please note that any return/refund reasons about the dolls’ weight or size(too heavy, too big, or too small) or the dolls’ feature(too cold) will not be accepted, please understand the material characteristics of sex dolls, and please be aware of the height and weight of the doll before you place the order. A few error in measurement is acceptable, due to different temperature, measure condition (lying down or standing), measure areas by different people. Thanks for your understanding.